FAQ
 
ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked.

This varies from range to range but our typical discount is 10%. All items are listed with discount taken into account.

This should be displayed as the RRP crossed out and our discounted price fully visible. We never hyper-inflate the RRP but if you spot a price that seems wrong, please get in touch!

* Please Note: The RRP values used are the manufacturers recommended retail price which is subject to change depending on the manufacturer, or the country in which the product was made.

We stock thousands of items from the most popular ranges in the industry. Due to popularity we do find some items don’t stay in stock for very long.

Stock levels are live and displayed on products.

If you’re unsure or would like us to check before completing your order please get in touch.

Once you complete your order the in stock items are allocated to the order.

We allocate the items to your order specifically that are in stock when the purchase is complete. Any items which need ordering in are done as soon as possible.

Unfortunately unless your order large enough to cover multiple free shipments we can not split your order without additional charges being incurred.

For example:

Dave orders £115 worth of Warhammer 40k for his Space Marines, one of the items is not in stock. As Dave's order exceeds £100 he has qualified for free UK shipping, but only once. His order is held until the last item arrives then it is all posted together. Dave can offer to cover the regular charge and have his order split.

Dan orders £210 worth of Marvel Crisis Protocol and there are three items not in stock. Dan can request to receive two parcels, the first will contain all items in stock at the time of ordering. The second parcel will contain the remaining items that were not in stock which are shipped once they have all arrived. This is possible as Dan has submitted an order large enough to qualify for Free postage for two deliveries.

On any pre-order item you will see a date, this is the date we expect it be delivered to you. We will never ship products to arrive ahead of a global release date as this is against the terms of trade we have with manufacturers and suppliers. Some products unfortunately may take a little longer and will usually be with you shortly after the release date.

Please note that whilst we make every effort to deliver on the date listed there are occasions where unavoidable delays occur such as customs inspections, manufacturing faults or mis-packs! We promise to update listings with the most up to date information we have so that should always be the first place to check if you are worried about delays.

In the event of stock limitations we allocate to orders chronologically. This is rare and rarely comes with a warning but we will do our best to pass on information as it comes through to us.

Unfortunately not this moment in time. If you have missed something off of your order the only solutions available currently are to refund the order to a voucher (instant) or to your original payment method (time varies) and place it as a new order.

We appreciate that circumstances can change suddenly and this means you might need to request a cancellation for an order. If this is the case please contact us via email, include your order number and confirmation that you would like to cancel your order.

Please also confirm if you would like your payment refunding to your original payment method (time varies) or a voucher (typically instant).

We are unable to process cancellations over the phone, we need confirmation in writing.

Please include your order number as part of the title of your email.

Shipping charges can be found at check out.

Orders over £100 are free.

We are allowed to send Games Workshop products to the Mainland UK only, we can not ship products outside of this region. Other ranges may be shipped worldwide. Please contact us before placing your order if you are unsure.

We aim to ship all in stock orders within 48 hours of the order being placed. This means that the majority of orders arrive in two to four business days. In the event we need to order additional stock this may increase the delivery time. The exact number of days an order will take varies depending on when it is placed. Typically orders with pre-order products in will be usually be sent the day before.

European countries typically take 4-10 days to arrive but vary depending on location. Please allow up to 14 days from release for pre-order items.

Rest of World destinations vary significantly, please contact us for an estimate if time is critical for your order.

When you log into your account you will see a section entitled ‘My Orders’. In this section you will be able to check all of your previous orders.

You can contact us with your order number for further information.

If you need any further assistance please contact us using Facebook, Twitter, our contact form or email. You can also contact us via phone during our opening hours.

If you live outside the UK, Republic of Ireland or the European Union you may be subject to import taxes or customs duty. We are not responsible for any of these charges and we suggest you contact your local customs office to establish what charges, if any, you may be liable for.

Please don’t ask us to doctor the CN22 Customs Declaration sticker on your package – it’s against the law to provide false information!